The Valcourt Edit
Frequently asked questions
Where can I find delivery information?
Free standard delivery to supported UK and EU destinations. Orders are prepared in 2 business days and shipped from China. Estimated transit is 7–12 business days after dispatch: approximately 9–14 business days in total.
The checkout total is the final customer price, with no additional import charges on delivery. Read our delivery policy for details.
What if an item does not fit?
You can use your 14-day cancellation right for a change of mind, including an item that does not fit. The further return deadline and postage responsibilities are explained in our returns and refunds policy. Start a cancellation or return.
How do I arrange a return?
You may notify us that you wish to cancel within 14 calendar days after receiving the goods, then return them within a further 14 days. Use Cancel or return an order or email contact@valcourtshop.com.
Customers pay direct return postage for a change of mind. Valcourt covers necessary return costs for faulty or incorrect goods. The return destination is still being finalised; do not send goods to our Sheridan business address. Read the returns and refunds policy. Your statutory rights are unaffected.
Which payment methods can I use?
Planned for launch — pending activation: Visa, Mastercard, American Express, Discover and Diners Club through Shopify Payments. Apple Pay, Google Pay and Shop Pay may also be available on eligible devices and orders.
These methods are not yet active. Only payment options displayed at checkout can be used. For help, email contact@valcourtshop.com.
How do I choose a size and care for an item?
Check the size options and any measurements on the product page. Sizing can differ between styles. Follow the care instructions on the product label. If the information you need is missing, ask us before ordering.