Shipping policy
Shipping and delivery
Last updated: 28 October 2026.
Valcourt is operated by Stratton Digital LLC. For delivery enquiries, contact contact@valcourtshop.com or +1 (307) 309-8479.
Where we ship from and where we deliver
Our products are dispatched from factories and fulfilment partners in China. Valcourt remains your seller and your contact for delivery issues. A UK-facing shop or our US business address does not mean that products are held in the United Kingdom, the European Union or the United States.
We offer delivery to the United Kingdom and European Union member states supported at checkout. If your address is not offered or no delivery service is available, do not place an order using a different destination; contact us first.
Free standard delivery and delivery times
- Order preparation before dispatch: 2 business days.
- Estimated transit after dispatch: 7–12 business days.
- Estimated total from order to delivery: 9–14 business days, including preparation.
- Standard shipping charge: free.
Business days are Monday to Friday, excluding public holidays affecting dispatch or delivery. If a product has a different lead time, it must be stated before purchase. We will inform you if we become aware of a material delay. Tracking information is provided where available for your shipment.
Delivery estimates do not remove your rights if an agreed delivery period is missed. Unless another period has been agreed, the applicable statutory delivery deadline applies, generally no later than 30 days.
Final price, tax and import charges
The amount shown at checkout is the final amount the customer pays to Valcourt for the order. Applicable VAT, import duties and clearance costs are included in that total; customers will not be asked to pay additional import or delivery charges on arrival. If a carrier asks you for an unexpected charge, contact contact@valcourtshop.com so we can resolve it. Do not assume that this changes the delivery charge or your consumer rights.
Delayed, missing or damaged deliveries
Contact us promptly if an order is late, missing or arrives damaged. We will work with our fulfilment and delivery partners to resolve the issue. Where we arrange the carrier, the goods remain our responsibility until you or your nominated recipient take physical possession.
If an agreed deadline is missed, your remedies may include giving a reasonable additional delivery period and cancelling if it is missed. An additional period is not required where the law permits immediate cancellation, including refusal to deliver or a missed essential delivery date agreed in advance. A carrier or customs delay does not remove these rights.
For cancellation, returns and faulty goods, see our returns and refunds policy and cancellation page. The business address in Sheridan is for correspondence and is not a return address.